Returns & Refunds Policy
Last updated: October 23, 2026
Before You Request a Return
Please contact us before sending an item back so we can review your order and provide return instructions. Do not send returns without authorization.
Return Eligibility
For non-defective items, contact us within 30 days of delivery to request a return. Items should be unused, complete, and in their original condition and packaging. Return eligibility may be limited for customized items where disclosed before purchase, subject to applicable law.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. We recommend using a tracked service. For our error or an approved defective-item claim, we will provide an appropriate remedy and instructions.
Refunds
After an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Original shipping charges, if separately paid, are generally not refunded for change-of-mind returns, except where required by law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and photos. We will work with you on a replacement, return, or refund consistent with applicable law.
Exchanges and Cancellations
Contact us as soon as possible to request a change or cancellation. Once an order has shipped, cancellation may no longer be possible and the return process may apply.
Contact
To start a return or request help, email sales@trianglepeggame.com or 855.947.9007.